Category: Support
The Office 365 Community will become the central location for businesses to get technical help when setting up and using Office 365. Microsoft has been running this community while in Beta and today I am speaking to Jim Glynn whose team is responsible for the community.
His role is to provide valuable content for the Office 365 community and drive community engagement across the Office 365 services, the support organization, and within the community itself.
Today’s interview is with Brett Hill. I think His thoughts and strategies on how businesses should train their end users to use Office 365 are important for business owners and managers to hear.
How the tables have turned. All of a sudden small to medium business (SMB’s) are able to afford the same technology systems used by big business. This puts SMB’s and big business on the same playing field, which makes competition a little more interesting. I have already discussed in Days 1-3 how SharePoint, Exchnage and Lync were very expensive to install and maintain for SMB’s restricting their use in this segment of the market.
Today I want to talk specifically about support around Office 365.
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I started Talking Office 365 because I believe Office 365 is a significant release for businesses globally. I believe Office 365 will give small to medium businesses (SMB’s) the same tools large businesses have benefited from for years, but at a fraction of the cost and effort. Even though Office 365 is a game changer for SMB’s, it will also give enterprise users so much more, for less than they had to invest in the past.
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